UBA - BANK ( Unite Bank for Africa )
For inquiries or more information contact our Customer Fulfilment Centre via +256 800100030 | WhatsApp 0780142329 or send an email to cfcuganda@ubagroup.com
UBA Uganda Key Services
UBA Uganda is a commercial bank licensed by the Bank of Uganda. It’s part of UBA Group, a pan-African banking group operating in ~20 countries plus offices in the UK, USA, France, and Dubai.
The bank serves individuals, small & medium enterprises (SMEs), large corporates, institutions and government entities.
Personal / Retail Banking Services
UBA Uganda offers a variety of financial products for individuals. Some of the personal banking services include:
Product / Service What It Offers / Key Features
Accounts • Current accounts for individuals, employees, SMEs etc., including special versions (Prestige, Employee, Single-Tariff).
• Savings accounts, “Kiddies”, “Teens”, “NextGen” accounts tailored for children, teens, and students.
• Target/Special Savings for specific goals.
Debit, prepaid and possibly other card types. Enables ATM withdrawals, POS usage, and online payments.
Digital Banking
Includes mobile banking app, internet banking, “Magic Banking” (USSD or mobile-assisted), chat-banking. Features: balance enquiries, statements, transfers, bill payments, utility payments etc.
Loans & Payments
Various credit/loan products and payment services. Helps clients manage cash flow, pay bills, make transfers etc.
Forex & Remittances
Foreign exchange services through “FX Mart”, international money transfers. Useful for travel, trade, cross-border payments.
Corporate & Commercial Banking
For businesses and larger entities, UBA Uganda provides solutions designed to meet more complex and large-scale needs:
Product / Service Key features
Corporate Accounts & SME Accounts Specialized account types for larger businesses, SMEs. Custom-built to meet business cycles, transaction volumes.
Trade & Treasury Products
Services such as collections, disbursements, investment, funding solutions. Letters of credit, bank guarantees for trade, management of foreign exchange risk etc.
Merchant Services / E-Payment / U-Collect
Payment gateway (U-Collect) to enable businesses to receive payments online (VISA, MasterCard etc.), POS terminals for in-store payments. Integration with websites, notifications, audit trails.
Corporate E-Products
Real-time monitoring and payment tools, POS, corporate cards, solutions for managing employee expenses and billing.
Agent Banking
UBA uses agents (third party retailers) to extend banking services to underserved or remote areas. Agents provide services like deposits, withdrawals, balance enquiry, payments etc
Other Services & Utilities
UBA Uganda also facilitates a number of utility and integrated services:
Payments of public utilities and taxes e.g., UMEME (electricity), NWSC (water), KCCA services, URA (taxes) etc.
Mobile Money Transfers with MTN / Airtel platforms.
NSSF (social security) payments electronically.
Prepaid Cards and international payment options for travel or foreign currency transactions.
Innovation / Digital Features
Some of the modern / technology-led features UBA Uganda is known for:
Chat Banking “Leo” a conversational virtual assistant for helping customers with transactions, account-opening etc.
Mobile App with biometric login, notifications, statement downloads, transaction repeating etc.
Online Payment Gateways and real-time electronic payments for businesses via U-Collect etc.
Regulatory & Market Standing
UBA Uganda is a Primary Dealer of Government Securities, meaning it participates in issuance/trading of Treasury Bills and Bonds. This allows UBA to facilitate clients’ participation in government debt instruments.
As of end of 2023, UBA Uganda had assets of approx USh 623.093 billion (~ US$164.235 million) with shareholders’ equity of ~ USh 37.6 billion.