Kunkumula.com – Booking Terms & Conditions

These Booking Terms & Conditions (“Terms”) govern all bookings made on Kunkumula.com (“Platform”, “Website”, “we”, “us”, “our”). By making a booking through Kunkumula.com, you (“Customer”, “you”) agree to be bound by these Terms.

1. About Kunkumula.com

Kunkumula.com is an online listing and booking platform that connects customers with independent service providers (“Service Providers”). We do not provide the services listed on the platform unless explicitly stated. Each Service Provider is responsible for delivering their services.

2. Bookings

When you make a booking on Kunkumula.com, you are requesting a service from a Service Provider listed on the platform.
A booking is considered confirmed only after the required booking deposit or security fee has been successfully paid.
Booking details (date, time, service, location, and price) are displayed before payment and should be reviewed carefully.

3. Booking Deposit / Security Fee

Some Service Providers require a booking deposit or security fee to secure a booking.
The deposit amount is set by the Service Provider, not by Kunkumula.com.
The deposit is paid upfront at the time of booking and acts as an initial commitment toward the service.
Unless otherwise stated by the Service Provider, the deposit may:
- Be deducted from the total service cost, or
- Act as a refundable or non‑refundable security fee (as clearly stated on the listing).

4. Payments

All payments made through Kunkumula.com are processed securely.
The booking deposit is transferred to the Service Provider according to our payout schedule.
Kunkumula.com may charge a platform or processing fee, which will be clearly shown before payment.

5. Cancellations & Refunds

Cancellation and refund policies are set by each Service Provider and clearly displayed on their listing.
Customers are responsible for reviewing the cancellation policy before booking.
In general:
- Late cancellations or no‑shows may result in loss of the booking deposit.
- Refunds, if applicable, will be processed back to the original payment method.
Kunkumula.com does not guarantee refunds unless required by law.

6. Rescheduling

Requests to reschedule must follow the Service Provider’s rescheduling policy.
Approval of rescheduling is at the discretion of the Service Provider.
Additional fees may apply.

7. Customer Responsibilities

By booking through Kunkumula.com, you agree to:

Provide accurate and complete booking information.
Arrive on time for the scheduled service.
Communicate respectfully with Service Providers.
Comply with all agreed terms for the service booked.

8. Service Provider Responsibilities

Service Providers are responsible for:

Accurately describing their services, pricing, and policies.
Delivering services as agreed with the Customer.
Clearly stating whether deposits are refundable or non‑refundable.

9. Platform Limitation of Liability

Kunkumula.com acts only as a marketplace and is not a party to the service agreement between Customers and Service Providers.
We are not responsible for the quality, safety, legality, or outcome of services provided.
Any disputes should be resolved directly between the Customer and the Service Provider.

10. Disputes

In the event of a dispute, we encourage Customers and Service Providers to resolve issues amicably.
Kunkumula.com may, at its discretion, assist with communication but is not obligated to provide refunds or compensation.

11. Changes to These Terms

Kunkumula.com reserves the right to update these Terms at any time.
Continued use of the platform after changes constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Booking Terms & Conditions, please contact us:

📧 Email: kunkumula1@gmail.com
🌐 Website: https://www.kunkumula.com

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Booking Terms & Conditions.